I Don’t Like My New Glasses: Help!
If you recently bought a new pair of glasses and, after wearing them for a few days, decide you don’t like them for one reason or another, you have options. Here’s what to do if you don’t like your new glasses.
WHAT TO DO WHEN YOU DON’T LIKE YOUR NEW GLASSES?
Hassle-free refunds and replacements
Generally speaking, an eyewear store will offer a refund or replacement for the following reasons:
- There’s a manufacturing defect, like a frame that breaks. It will be replaced or you’ll be refunded.
- The prescription is clearly wrong, due to an error in how your eyes were measured or how the lenses were made. An eyewear store is obligated to provide lenses that match your exact prescription.
A reputable eyewear store won’t have any issue replacing items due to defects, since eyewear manufacturers have a reputation to uphold and will stand behind their products.
However, if the lenses or frames have clearly been mishandled or damaged through an accident, neither the manufacturer nor the retailer is obligated to provide replacements. That said, you can purchase insurance or a warranty plan from many eyewear stores at the time of purchase.
It’s a good idea to have your eye doctor take a look at your new glasses to check the lenses’ accuracy. If there was an error, ask the doctor to explain in writing exactly what’s wrong so the store can remake the lenses. Naturally, this would come at no cost to you.
If the prescription was made correctly but you’re still having trouble seeing well, your eye doctor should re-check your eyes and adjust the prescription if necessary. Most eyewear stores won’t charge you for the first lens remake if the doctor adjusts the prescription.
If you have a specific eye condition or medical conditions that cause your vision to change constantly, ask the eyewear store how many times they’ll remake your lenses at no charge and under what conditions.
I simply don’t like my new glasses
Many eyewear stores offer satisfaction guarantees and will replace your glasses, offer a full refund, or provide store credit if you have a complaint about how your glasses look on you.
This would be an option within a certain time frame — usually one to four weeks from the date of purchase.
Common issues include:
- The glasses are too heavy and keep slipping down your nose
- The frames are unflattering
- You simply made the wrong style choice
Eyewear store policies can vary considerably, so your success in exchanging glasses or getting a refund will depend on where you bought them. That’s why it’s worth asking about a store’s refund policy before buying.
Staff members often look for ways to help resolve issues you encounter after the sale. If the frames just don’t fit quite right, a minor adjustment may be enough to fix the problem.
However, if, for example, the glasses are too heavy, staff may be able to suggest a lighter frame or lens. In that case, you’d only pay the difference, if any, between the cost of the original frames or lenses and the new ones.
They may also suggest putting your existing lenses into a different frame style that suits you better. Again, you’d only pay the difference, if any, between the original frames and the new ones.
Come visit us at the store
At Art d’y Voir, in Montreal, don’t worry if you don’t like your new glasses. It happens to everyone at some point — coming home after buying a jacket, shoes, or glasses and thinking “Oh no, what a mistake!”
Our customers will tell you: this happens very rarely with us, because we take the time to try every angle, get several opinions, and find the perfect match.
If you unfortunately don’t like your new glasses, just let us know in store so we can find a solution: a new pair of glasses, or simply some honest feedback!
